Scope: applies to every booking made on our website when the non‑refundable rate is selected | Payment: full pre‑payment is required at the time of booking; the reservation is confirmed only after payment and our confirmation email | Cancellation & Modification: all payments are final; no refund for cancellations, modifications, no‑shows or early departures; any change of dates or guest names is treated as cancellation and new booking at the prevailing rate | Taxes & Fees: VAT is included where applicable; local city or tourist taxes, if any, are payable at check‑in and are not covered by vouchers | Guest Responsibilities: guests must provide accurate personal data and a valid payment method; any damage, extra cleaning or breach of house rules may incur additional charges | Force Majeure: we are not liable for failure to perform our obligations due to events beyond our reasonable control (e.g. natural disasters, government restrictions) | Governing Law: Italian law applies; mandatory consumer rights remain unaffected | By completing a non‑refundable booking you confirm that you have read, understood and accepted these terms and conditions. City tax not included.